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Warranty

HKZAUTO guarantees product quality under normal usage conditions. This limited warranty outlines coverage scope and claim procedures. Our maximum liability is capped at the product's purchase price.

Coverage Details

Included Protection

Defect Types:
Material flaws or manufacturing imperfections
Performance issues during standard operation

Duration: 24 months from original purchase date

Exclusions

Warranty void if damage results from:

Incorrect installation/maintenance

Unapproved modifications

Natural wear and tear


Claim Process

Step 1: Initiation

Contact support via:
📧 tim@hkzauto.com
📞 +86 18680596663
Required information:

Original order number

Detailed issue description

Supporting media (photos/videos)

Step 2: Evaluation

Our team reviews within 5 business days

May request product return for inspection

Return shipping at customer's expense

Step 3: Resolution

Approved claims receive:

Repair: Functional restoration at no cost

Replacement: New unit of identical model

Refund: If replacement unavailable (original payment method)

⚠️ Note: HKZAUTO covers shipping for approved replacements


Critical Usage Requirements

For Interior Products (e.g. seat covers)

1.   Surface Preparation:

Ensure complete dryness before installation

Never cover damp/moldy surfaces

2.   Installation Precautions:

Check seat back obstructions (e.g. panels/wiring)

Exercise caution near power seat mechanisms

Avoid contact with sharp components