HKZAUTO guarantees product quality under normal usage conditions. This limited warranty outlines coverage scope and claim procedures. Our maximum liability is capped at the product's purchase price.
Coverage Details
Included Protection
Defect Types:
Material flaws or manufacturing imperfections
Performance issues during standard operation
Duration: 24 months from original purchase date
Exclusions
Warranty void if damage results from:
Incorrect installation/maintenance
Unapproved modifications
Natural wear and tear
Claim Process
Step 1: Initiation
Contact support via:
📧 tim@hkzauto.com
📞 +86 18680596663
Required information:
Original order number
Detailed issue description
Supporting media (photos/videos)
Step 2: Evaluation
Our team reviews within 5 business days
May request product return for inspection
Return shipping at customer's expense
Step 3: Resolution
Approved claims receive:
Repair: Functional restoration at no cost
Replacement: New unit of identical model
Refund: If replacement unavailable (original payment method)
⚠️ Note: HKZAUTO covers shipping for approved replacements
Critical Usage Requirements
For Interior Products (e.g. seat covers)
1. Surface Preparation:
Ensure complete dryness before installation
Never cover damp/moldy surfaces
2. Installation Precautions:
Check seat back obstructions (e.g. panels/wiring)
Exercise caution near power seat mechanisms
Avoid contact with sharp components