At HKZ Auto, our products include standard products listed on our website and products made according to special customer requirements. Please review the following return policy before placing your order.
1. Standard Products
Standard products listed on our website may be returned within 15 days of delivery for any reason, provided that:
- The product is unused and in resalable condition
- There are no installation marks, stains, odors, or damage
- All original components and packaging are included
For non-quality-related returns, the customer is responsible for the return shipping cost.
2. Products with Special Custom Requirements
Products made according to special customer requirements that are not part of the standard options listed on our website are considered specially customized products.
Due to their customized nature, these products cannot be returned or refunded for non-quality-related reasons, including change of mind, incorrect selections, or personal preference.
Fitment Issues
If you experience a fitment or compatibility issue, please contact us before returning the product.
Fitment issues will be handled through replacement, re-making, or replacement parts rather than a standard return.
We may request photos or videos of the product installed on your vehicle to determine the issue.
For more details, please refer to our Customization Policy.
3. Defective Products
Products with confirmed manufacturing or quality defects are handled separately under our Warranty Terms.
Please contact us with your order number and clear photos or videos of the issue. Do not return the product without receiving instructions from us.
4. Return Procedure
To request a return or report an issue, please email:
Please include:
- Order number
- Product name
- Reason for the return or issue
- Photos or videos, if applicable
We normally respond within 2 business days.
Please do not send any product back without prior authorization from HKZ Auto.
5. Refunds
Approved returns will be inspected after we receive the product.
Inspection normally takes 3–5 business days. Approved refunds will be issued to the original payment method within 3 business days after inspection.
Partial refunds may apply if the product is used, damaged, missing components, or no longer in resalable condition.