1. Eligibility Requirements
Time Limits
Unopened Items: Must be returned within 90 days of delivery in original sealed packaging.
Opened/Inspected Items: Must be returned within 30 days with all components and packaging intact.
Defective Items: Covered under separate Warranty Terms.
Documentation
Original proof of purchase (order number/invoice) must accompany all returns.
2. Return Procedure
Step 1: Request Authorization
Email：tim@hkzauto.com with:
Your order number
Product name
Detailed return reason
Photos showing item condition
Step 2: Receive Instructions
We will email within 2 business days:
Approved return method instructions
Designated return facility address
Step 3: Ship Your Return
Securely repackage items
Retain shipping proof/tracking number
3. Refund Processing
General Guidelines
Inspection takes 3-5 business days after warehouse receipt
Approved refunds:
Processed to original payment method within 3 business days
Partial refunds apply for:
Items with installation marks/missing parts
Damaged original packaging
4. Shipping Cost Responsibility
We provide prepaid return label + full refund